Terms

Quotations

Quotations are valid for thirty days and are built line by line from the drawings issued with them. If the room changes, the affected lines are re-quoted and the rest stand.

Sampling and approval

One sample round is included in the price: a chair or a table top in the specified finish, about fifteen days. Production starts on written approval of the sample, and the approved sample is the reference for the batch — not a colour code on a screen.

Production

Fifteen to thirty days after approval for chairs, tables and stools; twenty to thirty-five for booth runs. Those windows assume stock finishes. Non-standard colours, imported laminates and the weeks around a national holiday carry their own window rather than being absorbed into a standard one.

Shipping and risk

EXW Foshan or DDP, stated on the quotation. Under EXW risk passes at the workshop; under DDP it passes at the delivery address. Packing photographs are taken before the container is sealed and sent to the buyer in both cases.

Tolerances

Dimensions hold to plus or minus 3 mm against the approved sample. Solid timber moves with humidity, so a timber top can differ by a millimetre or two between seasons; that is a property of the material, not a defect.

Damaged goods

Photograph the carton before opening and the contents after, and send both. Replacements are produced in the next available slot at no charge where the damage happened in transit and the cartons were photographed as received.

Payment

Terms are stated on the order confirmation. Nothing in these notes overrides an agreed order confirmation.